1. Introduction
These Terms and Conditions (“Terms”) govern the services provided by Nina & Rocky, S.L. (“Company”) to its clients (“Client”). By engaging our services, you agree to be bound by these Terms. Please read them carefully.
2. Definitions
- Client: Any individual or entity utilizing Nina & Rocky’s services.
- Company: Refers to Nina & Rocky, S.L.
- Services: All offerings provided by the Company, including but not limited to concierge, wellness, catering, butler, sommelier, and event coordination services.
- Third-Party Providers: External vendors or service providers arranged through Nina & Rocky.
3. Scope of Services
Nina & Rocky offers a range of luxury hospitality services, including but not limited to:
- Concierge services
- Butler services
- Wellness treatments
- Catering and event coordination
- Sommelier services
- Babysitting and nanny services
Specific service details and pricing are provided upon request or through the Company’s official website.
4. Payment Terms
4.1. Payment Methods: Accepted payment methods include credit/debit cards, bank transfers, or other methods specified by the Company.
4.2. Payment Schedule:
- A 50% deposit is required at the time of confirmation.
- The remaining 50% is due 24 hours before the service date.
- For bookings made less than one week before the service date, the total amount must be prepaid in full at the time of confirmation.
4.3. Deposit Requirement: A €50 deposit is required before starting any service or communication. This amount will be deducted from future services if booked or is non-refundable otherwise
4.4. Communication Fees:
- Communication via WhatsApp, email, SMS, or meetings is billed at €35 per hour.
- A Concierge Membership is available, which covers all restaurant booking fees and unlimited communication from 09:00 to 21:00 for €700.
- Outside of this membership, communications are charged hourly from the moment each hours begin.
4.5. Currency: All payments must be made in euros (€).
4.6. Late Payments: Late payments may incur a fee of 5% of the outstanding balance per week of delay.
5. Cancellations and Refunds
5.1. Client Cancellations:
- Cancellation made 1 month before the total prepayment is refundable
- Cancellations made at least two week (14 days) in advance: 50% of the total fee is non-refundable.
- Cancellations made less than one week (7 days) before the scheduled service: 100% of the total fee is non-refundable.
5.2. Company Cancellations:
- The Company reserves the right to cancel services due to unforeseen circumstances (e.g., force majeure). In such cases, a full refund will be issued.
5.3. Refunds:
- Refunds will be processed within 14 business days of approval.
5.4. Service Provider Rights
Massage therapists and other Company employees reserve the right to cancel or stop a service without refund if they are treated disrespectfully, harassed, or if the client engages in inappropriate, abusive, or unsafe behavior.
6. Liability
6.1. The Company will not be held liable for:
- Indirect, incidental, or consequential damages arising from the use of its services.
- Issues caused by Third-Party Providers, though the Company will assist in resolving disputes.
6.2. The Client is responsible for:
- Ensuring the safety and legality of their premises and activities.
- Providing accurate information required for service delivery.
7. Force Majeure
The Company shall not be held liable for delays or failures in performance caused by events beyond its reasonable control, including but not limited to natural disasters, strikes, pandemics, or government restrictions.
8. Confidentiality
Both parties agree to keep all confidential information private and not disclose it to third parties, except as required by law.
9. Third-Party Providers
9.1. The Company may arrange services through trusted Third-Party Providers.
9.2. The Client acknowledges that Third-Party Providers operate independently, and their terms and conditions may apply.
9.3. The Company consolidates charges from Third-Party Providers into one bill for the Client’s convenience, depending on the situation or the preference of the client.
10. Restaurant Bookings
10.1. Restaurant reservations will be made using the Company’s name, email, and card details unless otherwise specified by the Client.
10.2. If restaurants require prepayments, the Company will request the Client’s credit card details. A dedicated form will be provided to collect this information securely.
11. Babysitting Services
The Company coordinates babysitting services through an external agency. The Company is not responsible whatsoever for the actions, omissions, or conduct of the babysitter. The Company’s role is solely to organize and facilitate communication with the agency and provide profiles of the nannies.
12. Amendments to Terms
12.1. The Company reserves the right to amend these Terms at any time.
12.2. Clients will be notified of significant changes via email or the Company’s website.
12.3. Continued use of services after changes constitutes acceptance of the amended Terms.
13. Client Obligations
The Client agrees to:
- Provide accurate and timely information.
- Comply with any preparatory requirements for services.
- Treat Company staff and Third-Party Providers respectfully.
14. Governing Law and Dispute Resolution
14.1. These Terms are governed by the laws of Spain.
14.2. Any disputes shall be resolved through mediation or arbitration before resorting to legal proceedings.
14.3. Jurisdiction for legal disputes will be the courts of Palma de Mallorca.
14. Contact Information
For questions or concerns regarding these Terms, please contact us:
Company Name: Nina & Rocky, S.L.
Address: C/ Arxiduc Lluis Salvador, 12 – 07179 Deià (Illes Balears)
Email: hello@ninaandrocky.com
By engaging Nina & Rocky’s services, you confirm that you have read, understood, and agreed to these Terms and Conditions.
