1. Introduction
These Terms and Conditions (“Terms”) govern the services provided by Nina & Rocky, S.L. (“Company”) to its clients (“Client”). By engaging our services, you agree to be bound by these Terms. Please read them carefully.
2. Definitions
- Client: Any individual or entity utilizing Nina & Rocky’s services.
- Company: Refers to Nina & Rocky, S.L.
- Services: All offerings provided by the Company, including but not limited to concierge, wellness, catering, butler, sommelier, and event coordination services.
- Third-Party Providers: External vendors or service providers arranged through Nina & Rocky.
3. Scope of Services
Nina & Rocky offers a range of luxury hospitality services, including but not limited to:
- Concierge services
- Butler services
- Wellness treatments
- Catering and event coordination
- Sommelier services
- Babysitting and nanny services
Specific service details and pricing are provided upon request or through the Company’s official website.
4. Payment Terms
4.1. Payment Methods: Accepted payment methods include credit/debit cards, bank transfers, or other methods specified by the Company.
4.2. Payment Schedule:
- 50% payment is required at the time of confirmation.
- Remaining 50% is due upon arrival unless otherwise agreed.
4.3. Currency: All payments must be made in euros (€).
4.4. Late Payments: Late payments may incur a fee of 5% of the outstanding balance per week of delay.
5. Cancellations and Refunds
5.1. Client Cancellations:
- Cancellations made at least a week in advance will not incur a fee.
- Cancellations made less than one week before the scheduled service will result in a charge of 50% of the total service fee.
5.2. Company Cancellations:
- The Company reserves the right to cancel services due to unforeseen circumstances (e.g., force majeure). In such cases, a full refund will be issued.
5.3. Refunds:
- Refunds will be processed within 14 business days of approval.
6. Liability
6.1. The Company will not be held liable for:
- Indirect, incidental, or consequential damages arising from the use of its services.
- Issues caused by Third-Party Providers, though the Company will assist in resolving disputes.
6.2. The Client is responsible for:
- Ensuring the safety and legality of their premises and activities.
- Providing accurate information required for service delivery.
7. Force Majeure
The Company shall not be held liable for delays or failures in performance caused by events beyond its reasonable control, including but not limited to natural disasters, strikes, pandemics, or government restrictions.
8. Confidentiality
Both parties agree to keep all confidential information private and not disclose it to third parties, except as required by law.
9. Third-Party Providers
9.1. The Company may arrange services through trusted Third-Party Providers.
9.2. The Client acknowledges that Third-Party Providers operate independently, and their terms and conditions may apply.
9.3. The Company consolidates charges from Third-Party Providers into one bill for the Client’s convenience.
10. Restaurant Bookings
10.1. Restaurant reservations will be made using the Company’s name, email, and card details unless otherwise specified by the Client.
10.2. Some restaurants may require a deposit to secure the booking. This will be communicated to the Client in advance, and the deposit amount will be added to the Client’s bill if applicable.
11. Amendments to Terms
10.1. The Company reserves the right to amend these Terms at any time.
10.2. Clients will be notified of significant changes via email or the Company’s website.
10.3. Continued use of services after changes constitutes acceptance of the amended Terms.
12. Client Obligations
The Client agrees to:
- Provide accurate and timely information.
- Comply with any preparatory requirements for services.
- Treat Company staff and Third-Party Providers respectfully.
13. Governing Law and Dispute Resolution
12.1. These Terms are governed by the laws of Spain.
12.2. Any disputes shall be resolved through mediation or arbitration before resorting to legal proceedings.
12.3. Jurisdiction for legal disputes will be the courts of Palma de Mallorca.
14. Contact Information
For questions or concerns regarding these Terms, please contact us:
Company Name: Nina & Rocky, S.L.
Address: C/ Arxiduc Lluis Salvador, 12 – 07179 Deià (Illes Balears)
Email: [email protected]
By engaging Nina & Rocky’s services, you confirm that you have read, understood, and agreed to these Terms and Conditions.
