General Information
These Terms and Conditions govern the services provided by Nina & Rocky, S.L. (hereafter referred to as "the Company"). By using our services, you agree to be bound by these terms.
Services Offered
Nina & Rocky provides various hospitality and wellness services, including but not limited to butler, sommelier, wellness, and concierge services. Specific details about each service, including pricing, can be found on our website.
Pricing
All prices are quoted in euros, inclusive of VAT, and are subject to change. The Company reserves the right to modify its pricing structure. The hourly rate for assistance via messages, WhatsApp, emails, and SMS is 35 euros. This fee also applies to any in-depth information requested via email, which will be discounted in the case of more services confirmed. All prices from third-party companies will be specified to clients and, once confirmed, will be consolidated into one bill.
Payment Terms
Payment is requested as follows: 50% at the moment of confirmation and 50% at arrival. Acceptable payment methods include credit/debit cards, bank transfers, cash, and any other methods specified by the Company. American Express and diners credit cards are not accepted. Extra services requested during the stay will be charged at the moment of request. Membership in the yearly club and the weekly club includes all our concierge fees but excludes butler, sommelier, housekeeping, and wellness services. It does not include overnight charges, helicopter tours, or private jet bookings. Payments for third-party services will be made as usual, as our fees are in addition to their prices. The Company will require official invoices with the billing address or passport/VAT number of the clients.
Cancellation Policy
In case of cancellation within one month, the deposit will be refunded minus 35 euros of our hourly fee. For cancellations made one week before, 50% of the deposit will be refunded. In the case of cancellation 48 hours before the scheduled service, the Company will retain the entire deposit.
Liability
The Company will not be liable for any indirect, incidental, or consequential damages arising from the use of its services. Clients are responsible for ensuring the safety and legality of their premises and activities.
Data Protection
The Company is committed to protecting the privacy of its clients. Personal data will be processed in accordance with applicable data protection regulations. Please refer to our Privacy Policy for more details. The Company will provide clients with a form to sign regarding their data protection.
Changes to Terms
The Company reserves the right to modify these Terms and Conditions at any time. Clients will be notified of any significant changes through email or our website.
Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of Spain.
Contact Information
For any questions or concerns regarding these Terms and Conditions, please contact us at:
Nina & Rocky, S.L.
C/ Arxiduc Lluis Salvador, 12 - 07179 Deià (Illes Balears)
Email: [email protected]
